Welcome to Our Service Process

Thank you for choosing OnCore Web Solutions. This document outlines our professional process, what you can expect at each stage, and how we work together to achieve your digital marketing goals.

Our Promise: We combine cutting-edge AI technology with genuine human connection to deliver premium results. You won't be just another ticket in our system—you'll be a valued partner.

1. Service Overview

What We Offer

Service	Description	Typical Timeline
Website Design	Custom, responsive websites built to convert visitors into customers	3-6 weeks
SEO & Local Marketing	Improve your visibility in search results and attract local customers	3-6 months for results
Social Media Management	Strategic content creation and community management	Ongoing monthly
Digital Advertising	Targeted ads on Google and social media platforms	Setup: 1-2 weeks
Content Creation	Professional copy, blogs, and marketing materials	1-2 weeks per project

2. Our Professional Process

Every project follows our proven methodology to ensure success:

Discovery & Consultation

Duration: 30-60 minutes

Format: In-person or video call (we come to you when possible!)

What Happens:

We listen to understand your business, goals, and challenges
Discuss your target audience and market position
Identify opportunities and potential obstacles
Answer any questions you have
Determine if we're the right fit for each other

Your Takeaway: Clear understanding of your options and a custom proposal

Proposal & Agreement

Duration: 1-3 days

What Happens:

Receive a detailed proposal with specific recommendations
Review scope of work, pricing, and timeline
Discuss any questions or modifications
Sign service agreement and make deposit payment

Your Takeaway: Clear contract outlining exactly what you'll receive

Strategy Development

Duration: 3-7 days

What Happens:

Deep dive into your business, competitors, and market
Research target keywords and audience behavior
Create comprehensive strategy document
Develop content plan and creative direction
Build project roadmap with milestones

Your Takeaway: Comprehensive strategy that aligns with your business goals

Design & Development

Duration: 2-4 weeks (varies by project)

What Happens:

We create initial designs/concepts for your review
You provide feedback and we refine
We build and develop according to plan
Regular progress updates via email/calls
Testing and quality assurance throughout

Your Takeaway: A polished product that meets your standards

Review & Refinement

Duration: 3-5 days

What Happens:

Present completed work for final review
You test everything thoroughly
We make final adjustments and refinements
Ensure everything works perfectly
Final approval before launch

Your Takeaway: Perfect finished product, ready to go live

Launch & Training

Duration: 1-2 days

What Happens:

Go live with your new digital presence
Transfer all access and credentials to you
Provide training on how to use your new tools
Document everything for future reference
Celebrate your success!

Your Takeaway: Full ownership and knowledge of your new assets

Ongoing Partnership

Duration: Ongoing

What Happens:

Regular check-ins (monthly for retainer clients)
Performance reviews and reporting
Continuous optimization and improvements
Available for questions and support
Plan for growth together

Your Takeaway: A partner invested in your long-term success

3. Typical Project Timeline

Week 1: Discovery & Strategy

Days 1-5

Initial consultation, gathering assets, developing strategy

Week 2: Design Phase Begins

Days 6-10

First design concepts, wireframes, and creative direction

Weeks 3-4: Development

Days 11-25

Building, coding, creating content, implementing SEO

Week 5: Testing & Refinement

Days 26-30

Quality assurance, testing on all devices, final tweaks

Week 6: Launch

Day 30+

Go live, training, handoff, ongoing support begins

Note: Timeline varies based on project scope, complexity, and client feedback turnaround times. We always communicate realistic expectations.

4. Communication Guidelines

How We Communicate

Method	Use Case	Response Time
Phone/Text	Urgent matters, quick questions	Same business day
Email	Detailed questions, file sharing, documentation	Within 24-48 hours
Video Call	Strategy sessions, presentations, training	Scheduled in advance
Project Updates	Progress reports, milestone notifications	Weekly summary emails

What We Need From You

Point of Contact: Designate one person who can make decisions
Feedback Turnaround: Aim for 5 business days for reviews
Clear Communication: Be specific about what you like and don't like
Asset Delivery: Provide logos, images, and content when requested

5. Revision Policy

Service	Included Revisions	Additional Revisions
Website Design	Up to 3 revision rounds	$75/hour
Logo/Brand Design	Up to 2 revision rounds	$100/hour
Content Writing	Up to 2 revision rounds	$50/hour
Social Media Posts	1 revision per post	$25/post

Good News: We include substantial revision rounds because we want to get it right the first time. Most clients are thrilled with designs well within the included revisions.

6. Deliverables Checklist

Website Projects Receive

Fully responsive website (mobile, tablet, desktop)
Content Management System access
Login credentials documented
Basic SEO setup (titles, meta descriptions, headings)
SSL certificate
Training documentation and video walkthrough
30-day support warranty
Source files (where applicable)

SEO Projects Receive

Initial website audit report
Keyword research document
On-page optimization checklist
Citation directory listings (50+)
Google Business Profile optimization
Monthly progress reports
Ongoing recommendations

Social Media Projects Receive

Profile setup and optimization
Content calendar (monthly)
Custom graphics/posts (varies by package)
Engagement monitoring
Monthly analytics report
Content guidelines document

7. Support & Warranty

30-Day Warranty

All completed work comes with a 30-day warranty period. During this time, we'll fix any bugs, technical issues, or problems caused by our work at no additional charge.

Warranty covers:

Technical bugs and errors
Broken links or functionality
Design elements that don't display correctly
SEO implementation issues

Warranty does NOT cover:

New features or functionality not in original scope
Changes due to platform updates
Content updates you make yourself
Third-party service issues

Ongoing Support Options

Support Type	Price	What's Included
Hourly Support	$75/hour (min 2 hours)	Ad-hoc changes, updates, additions
Monthly Care Plan	$99/month	Hosting, updates, 2 hours support, backups
Marketing Retainer	Custom	Ongoing strategy, content, optimization

8. Setting Expectations

What We Promise

Professional, high-quality work that represents your business well
Clear communication throughout the project
Realistic timelines and honest estimates
Transparency in pricing—no hidden fees
Treat you like a valued partner, not just a paycheck
Be available when you need us
Continuous learning and improvement

What We Ask From You

Provide feedback within reasonable timeframes
Have realistic expectations (Rome wasn't built in a day)
Provide necessary materials and information promptly
Trust our expertise while staying involved
Pay according to agreed terms
Tell your friends if you're happy! (Referrals are the best compliment)

9. Common Questions

Q: How long does SEO take to work?

A: SEO is a long-term strategy. Expect 3-6 months to see significant improvements in rankings. Major changes often take 6-12 months. We're in it for the long haul with you.

Q: Can I update my website myself?

A: Yes! We build websites with easy-to-use content management systems. We provide training so you're comfortable making updates. We're also happy to make changes for you.

Q: What if I don't like the design?

A: We'll work with you to understand what you do and don't like. Our process includes revision rounds specifically to make sure you're happy. Communication is key—tell us early and often.

Q: Do you work with clients outside Connecticut?

A: Absolutely! While we love our local community, we serve clients nationwide. Video calls work great for strategy sessions, and our human-first approach translates perfectly to remote relationships.

Q: What makes you different from other agencies?

A: Two things: (1) We actually answer the phone and show up in person when possible. (2) We leverage AI technology to deliver premium results faster without cutting corners on quality. You get big-agency results with small-agency heart.